Privacy Policy - TBE Insurance GroupAt TBE Insurance Group, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines the information we collect, how it is used, and the measures we take to safeguard it.
Information We CollectWe may collect the following types of personal information from you when you interact with us:

• Name, address, and contact details (email, phone number).
• Date of birth and marital status.
• Financial and payment details.
• Insurance history and policy coverage information.
• Any other information you voluntarily provide.

Additionally, if you opt into SMS communications, we may collect your phone number for messaging purposes.
How We Use Your InformationThe information collected is used to:

• Provide insurance products and services tailored to your needs.
• Process applications, payments, and claims.
• Verify your identity and determine insurance eligibility.
• Communicate updates, policy changes, and customer service responses.
• Conduct research and improve our offerings.

SMS-specific use: If you opt into SMS communications, you may receive messages regarding:

• Appointment reminders.
• Policy updates and billing inquiries.
• Customer support and follow-ups.
• Promotions or offers (if applicable).

Information Sharing & DisclosureWe do not sell or rent your personal information, including SMS opt-in phone numbers, to third parties or affiliates for marketing purposes. However, we may share your information under the following circumstances:

• With trusted service providers assisting in policy administration and customer support under strict confidentiality agreements.
• To comply with legal obligations, including court orders or government requests.
• In the event of a merger, acquisition, or business restructuring where data may be part of the transferred assets.
• When necessary to protect the rights and safety of TBE Insurance Group, our customers, and the public.

Data SecurityWe employ strong security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. Our internal security protocols are regularly reviewed to maintain compliance with privacy standards.
Your Privacy RightsYou may request to review, update, or delete your personal information by contacting our Privacy Officer at [email protected] or calling (509) 820-7223.
Cookies & Tracking TechnologiesOur website may use cookies and similar technologies to enhance user experience and collect anonymized usage data. You may adjust your browser settings to manage cookie preferences.
Policy UpdatesThis Privacy Policy may be updated periodically. Significant changes will be communicated via our website.
Contact UsFor any privacy-related concerns, please contact us at:
📧 Email: [email protected]
📞 Phone: (509) 820-7223
Last Updated: 02/14/2025

SMS Terms & Conditions1. SMS Consent & CommunicationBy providing your phone number and opting into SMS communications with TBE Insurance Group, you agree to receive text messages related to:

• Appointment reminders.
• Follow-ups and customer service communications.
• Billing inquiries and policy updates.
• Promotional offers (if applicable).

📌 Your phone number will not be shared with third parties or affiliates for marketing purposes.
2. Message FrequencyMessage frequency may vary based on the type of communication. For example, you may receive up to 2 messages per week related to your policy status or appointments.
3. SMS Fees & ChargesStandard message and data rates may apply as per your mobile carrier’s pricing plan. Charges may vary for domestic and international messages.
4. Opt-In MethodsYou may opt into SMS messaging by:
✅ Verbal consent during a conversation.
✅ Submitting an online form.
✅ Checking the SMS consent box on paper forms.
5. Opt-Out MethodYou can stop receiving SMS messages at any time by:
🚫 Replying STOP to any text message.
🚫 Contacting us directly to request removal from our messaging list.
6. Help & SupportFor assistance, you can:
💬 Reply with the keyword HELP in an SMS.
🌐 Visit our Privacy Policy and Terms & Conditions pages at www.tbeinsurance.com.
7. Standard SMS Disclosures

• Message frequency may vary.
• Message & data rates may apply.
• Reply "STOP" to opt-out at any time.
• For help, text "HELP" or visit our website.